Often when we are dealing with customers we may not see what mistakes we are making when doing simple tasks such as answering the phone. The customer may get a negative or a positive impression of the company just from one phone call. We should ask ourselves: How would I like to be treated when I call up with a query? This article summarises the most important points when dealing with customers.
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Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
31/01/2011
Holiday Dramas : Top Customer Service Tips
In whatever area of the travel and tourism industry you decide to work, a good standard of customer service will be expected. This article describes some of the main aspects of good customer service, as well as giving tips on how to deal with different issues.
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